Ticket Guidelines

Due to the nature of live entertainment, dates, times, performers, and prices are subject to change. All patrons, regardless of age, must have a ticket. No exchanges or refunds. Tickets are subject to additional fees and taxes. Order and handling fees are non-refundable in the event of a cancelled or postponed performance. Those fees go toward the day-to-day operations and maintenance of Bass Performance Hall, McDavid Studio and Van Cliburn Recital Hall and are used to fund the convenience of purchasing tickets remotely. In-person ticket sales do not incur fees.

Performing Arts Fort Worth (PAFW) has a nine (9) ticket limit that is enforced per name, credit card, gift card account or purchaser, billing address, phone number, IP address, and/or e-mail address. Certain types of seating may have a different ticket limit. In the event that an account holder purchases more than the specified limit, PAFW, in its sole discretion, reserves the right (with or without notice) to revoke tickets and issue refunds for sales in excess of the designated limit. Cancelled orders are subject to a cancellation fee.

Performing Arts Fort Worth (PAFW) does not support the reselling of tickets in excess of the face value through any means. Account holders who violate this policy may be subject to revocation of their account holder status and tickets. Barcodes and/or QR Codes of suspected resellers will not be accessible through our mobile app or website and will instead be held at will call on the day of the show. Tickets MUST be picked up with a valid photo ID with the same name and address as on the account under which the tickets were purchasedWe are dedicated to keeping tickets out of the hands of resellers by investing in technology that thwarts ticketing bots, by employing legal measures to take down misleading websites that attempt to look official, by identifying and cancelling orders placed by unauthorized resellers, and our ongoing efforts to educate the public to the dangers of purchasing from brokers and the secondary ticket market. 

The Bass Performance Hall website, basshall.com, is the only official online ticket source for Broadway at the Bass and Popular Entertainment tickets. You may also purchase tickets at the Performing Arts Fort Worth Box Office located in Bass Hall during Broadway at the Bass and Popular Entertainment shows. We make every effort to sell directly to consumers so that our guests receive the best seats at the best price and the best customer service. 

Please keep in mind, if you buy from a broker:

  • We cannot be responsible for tickets purchased through unauthorized third parties.
  • We cannot replace your tickets if they are lost or stolen. 
  • We cannot issue a refund to you in case of an event cancellation. 
  • We cannot guarantee that your tickets are valid and therefore, cannot guarantee admittance. 
  • You may be paying much more than the ticket’s face value. 
  • We cannot contact you with information regarding time changes, cancellations, or health and safety information or other notices about your performance. 

Performing Arts Fort Worth

Tickets may be purchased online by using our Calendar of Events or by going to Tickets & Events and then Now On Sale. Performances available for purchase will feature a “Buy Tickets” link that initiates the process of seat selection and purchase using Visa, American Express, MasterCard or Discover.

Seat locations can be selected at the time of purchase, and an e-mail confirmation will be sent confirming your selection and purchase. Tickets will be delivered via the Bass Hall mobile app. Please call the box office at 817-212-4280 if you need Will Call pickup on the day of the performance. At Will Call you will be asked to provide your photo ID. The Box Office is open from 9a - 5p Mon-Fri, Sat 10a - 4p and one hour prior to a performance any day of the week. In the event of a Saturday Matinee performane by any organization in residence, the box office will be closed. 

There are no refunds once tickets have been purchased. If you are unable to use your tickets, you may donate them to Performing Arts Fort Worth as a tax-deductible contribution if the performance is presented by PAFW. See “Unable to Use Your Tickets” below. A handling fee is assessed on each order.

For tickets or information, call Bass Hall’s call center, 9:00 AM - 5:00 PM Monday-Friday and 10:00 AM - 4:00 PM Saturday at 817-212-4280 or toll free at 877-212-4280. Please note that the box office and internet sales stop 1 hour prior to the event’s start time on the day of the performance. A handling fee is assessed on each order. Please note that in the event of a Saturday Matinee performance by any organization in residence, the box office will be closed. 

The Performing Arts Fort Worth on-site box office is currently open. The Box Office hours are Monday – Friday 9:00am – 5:00pm, Saturday 10:00am - 4:00pm or one hour prior to a performance on day of show. In the event of a Saturday Matinee performance by any organization in residence, the box office will be closed. The box office is located at 525 Commerce Street and there is complimentary street parking next to Bass Hall. 

Every patron must have a ticket, regardless of age.

In the interest of preserving affordable ticket prices for all patrons, Performing Arts Fort Worth is not responsible for tickets purchased through unauthorized third parties. We cannot provide customer service notifications or refunds for tickets purchased from unauthorized sites, unauthorized ticket distributors or brokers.

Due to the nature of live entertainment, dates, times, performers, and prices are subject to change. Order and handling fees are non-refundable in the event of a cancelled or postponed performance. Those fees go toward the day-to-day operations and maintenance of Bass Performance Hall, McDavid Studio and Van Cliburn Recital Hall and are used to fund the convenience of purchasing tickets remotely. In-person ticket sales do not incur fees. If an event presented by Performing Arts Fort Worth has been cancelled or postponed, you will be notified by email and the event website page will be updated. Event updates are also posted on the Bass Performance Hall Facebook page. If you would like to confirm that an event is taking place, please email our Patron Services Department at boxoffice@basshall.com

Donate them as a tax-deductible contribution to Performing Arts Fort Worth. Your donated PAFW presentation tickets may be resold at the Box Office, therefore the donation must be done at least 24 hours prior to a performance in person. All contributions will be acknowledged by mail with a receipt. We do not offer refunds for unused tickets.

Group discounts may be available on select Performing Arts Fort Worth performances at Bass Performance Hall. For more information on available group discounts, please contact groupsales@basshall.com or call 817-212-4248.

Performing Arts Fort Worth may refuse admission or remove from the venue any ticketholder who fails to comply with protocols posted at the entrance. The presenting organization in residence at Bass Performance Hall may refund the purchase price. For more information on our COVID-19 Health and Safety Protocols, please click here.