Frequently Asked Questions

Yes. Everyone, regardless of age, is required to have a ticket to enter Bass Performance Hall. Lap seats are sold for children under 2 at the lowest available ticket price for any given performance. Ticket price and available inventory will vary by performance. We cannot sell over the capacity of the hall. 

Tickets for shows presented by Performing Arts Fort Worth can be purchased online, by calling our Box Office at 817-212-4280, in person at the Box Office located at 525 Commerce, Fort Worth, TX 76102,  or through our free mobile app (search 'Bass Hall' in the iTunes store or Google Play). All remaining inventory will be available for purchase at the Bass Hall box office on the day of the show. However, we recommend that patrons purchase tickets in advance.

No. Only shows presented by Performing Arts Fort Worth and The Cliburn are sold at the Box Office inside Bass Hall. This includes shows in the Broadway at the Bass Series, Popular Entertainment Series, McDavid Studio Concert Series and Cliburn Concert Series. Our other resident companies — Fort Worth Symphony Orchestra, Texas Ballet Theater, and Fort Worth Opera —rent Bass Hall as a performance venue.

The Performing Arts Fort Worth Box Office is located downtown at 525 Commerce, Fort Worth, TX 76102, one block from Sundance Square. The PAFW on-site box office is open 1 hour prior to and during PAFW presentations. The PAFW box office hours are Monday-Friday 9:00am-5:00pm and Saturday 10:00am - 4:00pm. In the event of a Saturday Matinee performance by any organization in residence, the box office will be closed. 

Complimentary 15 minute parking is available on Commerce Street outside the Box Office during normal business hours, except when school buses or valet attendants are present.

Due to the popularity of many of our shows, seat inventory rapidly changes and we cannot place a hold on any seats that have not been paid for.

You can exchange online or by calling Patron Services at 817-212-4280. In both cases, you are responsible for any price difference due to an upgrade in seat location or performance time. 

All exchange requests must be placed no later than 3 hours prior to the performance and/or when the exchange window is open. Tickets can only be exchanged for another date or time of the same performance.  Single tickets may be exchanged for a non-refundable $4 fee per ticket. Exchange fees are waived for Broadway at the Bass Season Ticket Holders.

In the event of a sold out performance, the Box Office (817-212-4280) will have information regarding the availability of last minute released tickets.

Performing Arts Fort Worth offers season tickets package for our Broadway at the Bass Season presented by PNC Bank comprised of several popular touring broadway productions. If you plan to see multiple Broadway at the Bass shows, we highly recommend becoming a Season Ticket Holder because of the added value and benefits. By purchasing Broadway at the Bass season tickets you will receive a designated seat to each show in the season, up to 15% off the regular single ticket price, priority seating, ticket exchange privileges, no exchange fees, invitations to special events, the opportunity to join the VIP Presenters and more. Current season information can be found here.

Become a Season Ticket Holder today!

Four-month payment plans are available for season ticket holders at the time of their season package purchase. Payment plans are not available for single ticket purchases.

Once a patron becomes a Broadway at the Bass Season Ticket Holder, they have access to upgrade into our VIP Presenter program at any time for added amenities. Because Performing Arts Fort Worth is a 501(c)3 non-profit organization, the fees required to join as a VIP Presenter are tax-deductible and help us fulfill our mission on stage and in the community.

Become a VIP Presenter today!

All tickets to Performing Arts Fort Worth shows are 100% digital. Any ticket you purchase from Performing Arts Fort Worth will be available and up-to-date in your account and on the Bass Hall App. Click here to learn more.

If you are unable to retrieve your password, you will need to reset it.  To do this, go to the login screen, and select “Forgot Login." At that point you will enter your email address and hit continue. A message will be emailed to you shortly after containing a link that will allow you to set up a new password and log in. If you are having difficulty, please email the Box Office at boxoffice@basshall.com.

If you do not have a device that supports mobile ticketing or if you are having issues accessing your online account, tickets can be available for pick up at Will Call. To arrange Will Call pick up, please call or email the box office at least two hours prior to performances. To retrieve your tickets, please present a photo ID that matches the name on the tickets.

All tickets to Performing Arts Fort Worth shows will be 100% digital. Any ticket you purchase from Performing Arts Fort Worth will be available and up-to-date in your account and on the Bass Hall App. Click here to learn more.

If you are picking up tickets at Will Call that have been purchased by someone else, the original ticket purchaser will need to call or email the box office and let them know the name of the person who will be picking up the tickets at least 2 hours prior to the performance. The person picking up the tickets will need to present their photo ID to retrieve the tickets. 

All tickets to Performing Arts Fort Worth shows are 100% digital. Any ticket you purchase from Performing Arts Fort Worth will be available and up-to-date in your account and on the Bass Hall App. Click here to learn more.

Once you have downloaded the Bass Hall App, you must log in using your email address and password that you used to purchase your tickets. Do not Register a new account. If you forgot your password, simply select Forgot Login? and a password reset email will be sent to you immediately. If you do not see this email in your inbox, please check spam/junk. To create a new Bass Hall account (generally for those who have never purchased tickets before), click Register. If you think you may already have an email address on file or need further login assistance, please contact Patron Services at boxoffice@basshall.com.

Ticket barcodes are only visible 24 hours before each performance.

Log in to your account on your smartphone or the Bass Hall App and the ticket barcodes on the display screen will be scanned directly from your smartphone. When you arrive for your performance, be sure the brightness of your phone is turned all the way up!

If you need to send tickets to another person or member of your party, this can be done through the Bass Hall app once the ticket barcodes load.

Once logged in to the Bass Hall App, tap My Account, then My Tickets and click on the upcoming performance to begin the transfer process. On the display screen below the performance ticket barcode is Share with friend. Tap here. Enter the recipient's email address and select the desired tickets for transfer. Finally, click Send to friend. You will receive confirmation that the tickets have been emailed to the provided address.

The recipient will receive an email from support@instantencore.com with a link that will display the ticket barcode(s) and seat location. The barcode(s) can then be printed or scanned directly from the recipient’s mobile device upon entry to Bass Performance Hall.

Performance run times vary based on the individual production. Most Broadway at the Bass performances are between 2-2.5 hours in length, while most Popular Entertainment and McDavid Studio shows are 1.5-2 hours in length. For an exact run time for a particular show, please call the Box Office at 817-212-4280. 

The Box Office and lobby open 60 minutes prior to a show's scheduled performance time. Seating begins 30 minutes prior. We recommend arriving early and traveling light. 

The age appropriateness varies by production. For specific show information, call our Box Office at 817-212-4280.

Bass Performance Hall opens one hour before performance time. Seating begins 30 minutes before performance time. As a general guide, for a 7:30pm performance, the box office and lobbies will open at 6:30pm and seating will begin at 7:00pm. 

Most performances require a late seating hold during which seating is not permitted until the first appropriate break in the performance. The “first appropriate break” is set by the production company and often means 5-10 minutes after the start of the performance. Monitors are located in the lobby for late arrivals. Patrons should visit the restrooms before the performance begins and/or at intermission. In the event you must leave your seat, you will not be re-seated until the next appropriate break in the performance.

In the unlikely event of a cancelled performance, Patron Services will communicate all available options by email or phone.

All sales are final. Tickets are non-refundable. In the event that you cannot attend a performance you may:

• Call the Box Office to exchange into another performance of the same show, if available.
• Donate tickets back to Performing Arts Fort Worth as a tax deductible donation. A tax donation letter in the amount of the unused tickets will be sent to the address on file at the end of the month. Donation requests must be made at least 24 hours prior to performance. Performing Arts Fort Worth is unable to donate ticket purchases for a missed performance.
• Gift tickets to a friend, family member, or coworker.
• Try to sell your tickets independently.

All sales are final. Performing Arts Fort Worth does not give refunds or exchanges for missed performances. 

For productions in Bass Performance Hall, we recommend patrons park in the complimentary 777 Main Garage located at the intersection of 5th and Commerce. This garage is set aside for Bass Hall patrons 2 hours before most performances and is monitored by parking attendants who will direct them to the best possible parking spot.

Please note: During weekday matinees, the 777 Main Garage is not available for Bass Hall patrons. It is always available on weekdays after 6pm or anytime on Saturday and Sunday.

For additional parking information, click here.

For productions in our McDavid Studio, we recommend patrons park in the Sundance Square Garage 2 is now City Center Garage #2, located at the intersection of 3rd and Calhoun. The McDavid Studio is located at 301 E. 5th Street.

For additional parking information, click here.

Bass Performance Hall will be open for business and for scheduled performances regardless of weather conditions unless an offical closure has been announced by Performing Arts Fort Worth (PAFW) or company in residence.  Performances will remain as scheduled until further notice. 

In the event a performance presented by PAFW is cancelled or rescheduled, all ticket holders who purchased through the Bass Hall website, www.basshall.com, or through the Bass Hall Box Office will be contacted via email. An announcement will also be posted to our social media channels and website. 

A refund will be automatically issued for cancelled Performaning Arts Fort Worth performances. The credit will be applied to the original form of payment. Please allow up to 30 days for the credit to appear in your account.  Refunds are not automatically issued for rescheduled performances.

If your credit card information has changed, please reach out to the Performing Arts Fort Worth box office by calling 817-212-4280 or by email boxoffice@basshall.com. If you purchased tickets through a resident company, please reach out to their box office if you have questions regarding your refund. 

You will need to contact the original point of purchase for information regarding your tickets. 

If you purchased tickets to a performance presented by The Fort Worth Symphony Orchestra, Texas Ballet Theater, Fort Worth Opera, or The Cliburn please visit their website for any updates regarding weather-related cancellations. 

Performing Arts Fort Worth is a local presenter of touring-broadway productions. The individual production companies outline what discounts and offers are available. For information on available discounts, patrons should call the box office at 817-212-4280.

• Performing Arts Fort Worth does not offer a child discount for tickets. All patrons, including lap children under the age of 2, must have a ticket to enter the Hall. Lap child seats are sold at the lowest available ticket price.

• Lottery tickets are a great way to see shows presented by Performing Arts Fort Worth at a special price. Lottery tickets are only available for select productions and performances. The lottery will occur online only the day prior to the performance. A limited number of tickets will be available and seat locations vary per performance. To see which shows have lottery tickets available, click here.

• Discounts for seniors or military may be available pending show approval.

Group rated may be available for purchases of 10 or more tickets, pending show approval. To learn more about group sales, please visit www.basshall.com/groups or email groupsales@basshall.com.

Convenience fees are applied to all single ticket orders purchased over the phone or online. Convenience fees range between $4.50/ticket to $11.50/ticket (based on ticket price) and help to cover operational costs.

A flat $4.00 single ticket order charge is applied to each order regardless of how many tickets are purchased in the order. The $4.00 fee is applied unless the patron is a Season Ticket Holder. 

Performing Arts Fort Worth is the 501(c)3 non-profit organization that owns and operates Bass Performance Hall. We have four resident companies that rent the building from us – Fort Worth Symphony, Fort Worth Opera, Texas Ballet Theater and The Cliburn. They are each separate organizations and manage their own programming and marketing, including ticket donations.

As Performing Arts Fort Worth, we present touring shows such as Broadway musicals, popular entertainment concerts and family programming. We do not produce shows. As a result, we do not have approval from the tours that we present to donate tickets.

Booster seats may be rented from the the cloakroom (located in Grand Salon) for $3. A driver’s license or credit card is required to check one out.

Yes, complimentary coat check is available downstairs on the east side of the Grand Salon. Tips are appreciated.

Opera glasses may be rented from the Cloak Room or Gift Shop for $5. A drivers license or credit card is required to check one out. 

No, we do not have an ATM on site. The closest ATM is across the street at Truist Bank (on Commerce Street next to Salata). There is also an ATM at Worthington Bank (4th and Main).

Lost and Found is located at the Security office inside the Stage Door off Commerce Street. To contact the security office, call 817-212-4242.

Yes, gift certificates can be purchased online and at the Box Office either in person or over the phone at 817-212-4280.

*There is a $5 fee to purchase Gift Certificates over the phone and online. All fees avoided if purchased at the window.

Bass Hall Gift Certificates can be used by your friends and family to purchase tickets to their choice of any event presented by Performing Arts Fort Worth or The Cliburn. Bass Hall Gift Certificates are not redeemable for performances presented by the Fort Worth Symphony Orchestra, the Texas Ballet Theater, or the Fort Worth Opera.

Oversized bags, luggage, instrument cases, and backpacks are not permitted. Bags must fit comfortably under your seat.

Click here to learn more.

Accessible seating is available in various sections and price levels for all performances. To purchase accessible seating, call the Box Office at 817-212-4280.

For additional accessibility information, click here.

Accessible parking spots are available in all self-parking garages around the Hall including the 777 Main Parking Garage located at 601 Commerce Street on the 2^nd and 3^rd levels, with van-accessible parking at the 5^th Street entrance.

Bass Performance Hall also has “curb-cuts” at both East and West entrances, creating convenient drop-off points for wheelchair users. A limited number of wheelchairs are available by request. Valet parking is available for $20 per vehicle with stands located curbside at Bass Hall on Calhoun and Commerce Streets between 4th and 5th Streets.

For more information on all parking options, please click here.

Loop hearing devices are available at no charge located at the Accessibility Kiosk. You must leave your license or credit card to check one out. To learn more, click here.

Audio Description Services are available with a two-week advance notice for the Broadway Saturday Matinee performances.  To learn more, click here.

Sign Language Interpretation is available with a two-week advance notice for the Broadway Saturday Matinee performances.

If a COVID-19 related illness prevents you from attending your performance, please reach out to our box office via email no earlier than 5 days and no later than 3 hours prior to your scheduled performance to be informed of your refund options. You can reach our patron services team at boxoffice@basshall.com.

Your ticket money is safe with us. We keep all ticket sales in a separate bank account and that money is never used for operating expenses. In the event of a future cancellation or if a show is rescheduled and you are unable to attend, you are guaranteed to get your money back.