Frequently Asked Questions

General Ticketing Concerns

Yes. Everyone, regardless of age, is required to have a ticket to enter Bass Performance Hall. Lap seats are sold for children under 2 at the lowest available ticket price for any given performance. Ticket price and available inventory will vary by performance. We cannot sell over the capacity of the Hall. 

Tickets for shows presented by Performing Arts Fort Worth can be purchased online, by calling our Box Office at 817-212-4280, or person at the Box Office located at 525 Commerce, Fort Worth, TX 76102. Any remaining inventory will be available for purchase at the Bass Hall box office on the day of the show. However, we recommend that patrons purchase tickets in advance.

No. Only shows presented by Performing Arts Fort Worth and The Cliburn are sold at the Box Office inside Bass Hall. This includes shows in the Broadway at the Bass Series, Popular Entertainment Series,  and Cliburn Concert Series. Our other resident companies — Fort Worth Symphony Orchestra, Texas Ballet Theater, and Fort Worth Opera —rent Bass Hall as a performance venue.

The Performing Arts Fort Worth Box Office is located downtown at 525 Commerce, Fort Worth, TX 76102, one block from Sundance Square. The PAFW box office hours are Monday through Friday 9:00am-5:00pm and Saturday 10:00am to 4:00pm. The box office is also open one hour prior to and during PAFW presentations. In the event of a Saturday Matinee performance by any organization in residence, the box office will be closed. 

Complimentary 15-minute parking is available on Commerce Street outside the Box Office during normal business hours, except when school buses or valet attendants are present.

No. Tickets must be paid for at the time of purchase.

You can exchange online or by calling Patron Services at 817-212-4280. In both cases, you are responsible for any price difference due to an upgrade in seat location or performance time. 

Tickets can be exchanged once the exchange window for that performance opens. Season ticket holders will be notified of the exchange window via email. Tickets can only be exchanged for another date or time of the same title.  Single tickets may be exchanged for a non-refundable $4 fee per ticket. Exchange fees are waived for Broadway at the Bass Season Ticket Holders, but Season Ticket Holders are still responsible for any difference in ticket price. All exchanges must be places no later than 3 hours prior to the performance and cannot be exchange once the performance has started. Tickets cannot be exchanged for a missed performance.

In the event of a sold-out performance, the Box Office (817-212-4280) will have information regarding the availability of last-minute released tickets. We cannot guarantee last-minute availability.

Performing Arts Fort Worth offers season ticket packages for our Broadway at the Bass Series presented by PNC Bank comprised of several popular touring Broadway productions. If you plan to see multiple Broadway at the Bass shows, we highly recommend becoming a Season Ticket Holder because of the added value and benefits. By purchasing Broadway at the Bass season tickets you will receive a designated seat to each show in the season, up to 15% off the regular single ticket price, priority seating, ticket exchange privileges, no exchange fees, invitations to special events, the opportunity to join the VIP Presenters and more. Current season information can be found here.

Four-month payment plans are available for season ticket holders at the time of their season package purchase. Payment plans are not available for single ticket purchases.

Once a patron becomes a Broadway at the Bass Season Ticket Holder, they have access to upgrade into our VIP Presenters program at any time for added amenities. Because Performing Arts Fort Worth is a 501(c)3 non-profit organization, the fees required to join as a VIP Presenter are tax-deductible and help us fulfill our mission on stage and in the community.

Become a VIP Presenter today!

Ticket Delivery Methods

All tickets to Performing Arts Fort Worth shows are 100% digital. Any ticket you purchase from Performing Arts Fort Worth will be available and up-to-date in your account and on the Bass Hall App. Click here to learn more.

If you are unable to retrieve your password, you will need to reset it.  To do this, go to the login screen, and select “Forgot Login." At that point you will enter your email address and hit continue. A message will be emailed to you shortly after containing a link that will allow you to set up a new password and log in. If you are having difficulty, please email the Box Office at [email protected].

If you do not have a device that supports mobile ticketing or if you are having issues accessing your online account, tickets can be available for pick up at Will Call. To arrange Will Call pick up, please call or email the box office at least two hours prior to performances. Subscriber Add-On purchases have a $2 per order fee, and there is a $5 fee per order for single ticket buyers. VIP Presenters will not have Will Call fees. To retrieve your tickets, please present a photo ID that matches the name and address on the tickets.

Tickets will not be mailed for any performance. All tickets to Performing Arts Fort Worth shows are 100% digital. Any ticket you purchase from Performing Arts Fort Worth will be available and up-to-date in your account and on the Bass Hall App. Click here to learn more.

If you prefer physical tickets, please inquire with Patron Services about Will Call.

If you are picking up tickets at Will Call that have been purchased by someone else, the original ticket purchaser will need to call or email the box office and let them know the name of the person who will be picking up the tickets at least 2 hours prior to the performance. The person picking up the tickets will need to present their photo ID to retrieve the tickets. 

Mobile Tickets

Any ticket you purchase from Performing Arts Fort Worth will be available and up-to-date in your account and on the Bass Hall App. Click here to learn more.

Mobile tickets are accessed through the Bass Hall App or through your account on www.basshall.com. The barcodes for your purchased tickets will load at least 24 hours prior to your performance. Present the barcodes directly from your phone upon arrival to be scanned for entry. Click here to learn more.

Once you have downloaded the Bass Hall App, you must log in using your email address and password that you used to purchase your tickets. Do not Register a new account. If you forgot your password, simply select "Forgot Login" and a password reset email will be sent to you immediately. If you do not see this email in your inbox, please check spam/junk. To create a new Bass Hall account (generally for those who have never purchased tickets before), click "Register". If you think you may already have an email address on file or need further login assistance, please contact Patron Services at [email protected].

Ticket barcodes will load at least 24 hours before each performance.

Log in to your account on your smartphone or the Bass Hall App and the ticket barcodes on the display screen will be scanned directly from your smartphone. When you arrive for your performance, be sure the brightness of your phone is turned all the way up! You can also now add you tickets to your Apple Wallet or Google Wallet once the barcodes load for easy access and performance reminders.

For the best Wi-Fi service while in the theater connect to BPH-Guest when you arrive.

If you need to send tickets to another person or member of your party, this can be done through the Bass Hall app once the ticket barcodes load.

Once logged in to the Bass Hall App, tap on the show title at the very top of the Home screen. You should now see your ticket barcodes. On the display screen below the performance ticket barcode is "Share with friend". Tap here. Enter the recipient's email address and select the desired tickets for transfer. Finally, click Send to friend. You will receive confirmation that the tickets have been emailed to the provided address.

The recipient will receive an email from [email protected] with a link that will display the ticket barcode(s) and seat location. The barcode(s) can then be printed or scanned directly from the recipient’s mobile device upon entry to Bass Performance Hall.

Production Details

Performance run times vary based on the individual production. Most Broadway at the Bass performances are between 2-2.5 hours in length, while most Popular Entertainment shows are 1.5-2 hours in length. For an exact run time for a particular show, please call the Box Office at 817-212-4280. 

The Box Office and lobby open 60 minutes prior to a show's scheduled performance time. Seating begins 30 minutes prior. We recommend arriving early and traveling light. 

The age appropriateness varies by production. We advise patrons to use discretion when considering bringing children to performances. For specific show information, call our Box Office at 817-212-4280.

Bass Performance Hall opens one hour before performance time. Seating begins 30 minutes before performance time. As a general guide, for a 7:30pm performance, the box office and lobbies will open at 6:30pm and seating will begin at 7:00pm. 

Most performances require a late seating hold during which seating is not permitted until the first appropriate break in the performance. The “first appropriate break” is set by the production company and often means 5-10 minutes after the start of the performance. Monitors are located in the lobby for late arrivals. Patrons should visit the restrooms before the performance begins and/or at intermission. In the event you must leave your seat, you will not be re-seated until the next appropriate break in the performance.

In the unlikely event of a cancelled performance, Patron Services will communicate all available options by email or phone.

All sales are final. Tickets are non-refundable. In the event that you cannot attend a performance you may:

  • Call the Box Office to exchange into another performance of the same show, if available.
  • Donate tickets back to Performing Arts Fort Worth as a tax-deductible donation. A tax donation letter in the amount of the unused tickets will be sent to the address on file at the end of the month. Donation requests must be made at least 24 hours prior to performance. Performing Arts Fort Worth is unable to donate ticket purchases for a missed performance.
  • Gift tickets to a friend, family member, or coworker.

All sales are final. Performing Arts Fort Worth does not give refunds or exchanges for missed performances. 

Quick and convenient valet parking is available during most performances at Bass Performance Hall. In addition, downtown Fort Worth offers a variety of free and paid parking options. You can find more information at www.basshall.com/parking.

For productions in our McDavid Studio, we recommend patrons park in the Sundance Square Garage 2 is now City Center Garage #2, located at the intersection of 3rd and Calhoun. The McDavid Studio is located at 301 E. 5th Street.

For additional parking information, click here.

Inclement or Severe Weather

Bass Performance Hall will be open for business and for scheduled performances regardless of weather conditions unless an official closure has been announced by Performing Arts Fort Worth (PAFW) or company in residence.  Performances will remain as scheduled until further notice. 

In the event a performance presented by PAFW is cancelled or rescheduled, all ticket holders who purchased through the Bass Hall website, www.basshall.com, or through the Bass Hall Box Office will be contacted via email. An announcement will also be posted to our social media channels and website.

A refund will be automatically issued for cancelled Performing Arts Fort Worth performances. The credit will be applied to the original form of payment. Please allow up to 30 days for the credit to appear in your account.  Refunds are not automatically issued for rescheduled performances. If your tickets were purchased through a third-party seller, please contact your point of purchase for your options.

If your credit card information has changed, please reach out to the Performing Arts Fort Worth box office by calling 817-212-4280 or by email [email protected]. If you purchased ticket for a performance by a resident company, please reach out to their box office if you have questions regarding your refund. 

You will need to contact the original point of purchase for information regarding your tickets. 

If you purchased tickets to a performance presented by The Fort Worth Symphony Orchestra, Texas Ballet Theater, Fort Worth Opera, or The Cliburn please visit their website social media channels for any updates regarding weather-related cancellations. 

Discounts and Fees

Performing Arts Fort Worth is a local presenter of touring Broadway productions. The individual production companies outline what discounts and offers are available. For information on available discounts, patrons should call the box office at 817-212-4280.

  • Performing Arts Fort Worth does not offer a child discount for tickets. All patrons, including lap children under the age of 2, must have a ticket to enter the Hall. Lap child seats are sold at the lowest available ticket price for that specific performance.
  • Lottery tickets are a great way to see shows presented by Performing Arts Fort Worth at a special price. Lottery tickets are only available for select productions and performances. The lottery will occur online only the day prior to the performance. A limited number of tickets will be available and seat locations vary per performance. To see which shows have lottery tickets available, click here.
  • Discounts for seniors or military may be available pending show approval.

Group rates may be available for purchases of 10 or more tickets, pending show approval. To learn more about group sales, please visit www.basshall.com/groups or email [email protected].

Convenience fees are applied to all single ticket orders purchased over the phone or online. Convenience fees range between $4.50/ticket to $11.50/ticket (based on ticket price) and help to cover operational costs. Convenience Fees are waived for in-person purchases.

A flat $4.00 single ticket order charge is applied to each order regardless of how many tickets are purchased in the order. The Single Ticket Order Charge is waived for in-person purchases.

Performing Arts Fort Worth is the 501(c)3 non-profit organization that owns and operates Bass Performance Hall. We have four resident companies that rent the building from us – Fort Worth Symphony, Fort Worth Opera, Texas Ballet Theater and The Cliburn. They are each separate organizations and manage their own programming and marketing, including ticket donations.

As Performing Arts Fort Worth, we present touring shows such as Broadway musicals, popular entertainment concerts and family programming. We do not produce shows. As a result, we do not have approval from the tours that we present to donate tickets.

Services

Booster seats may be rented from the cloakroom (located in Grand Salon) for $5. A driver’s license or credit card is required to check one out.

Yes, complimentary coat check is available downstairs on the east side of the Grand Salon. Tips are appreciated.

Opera glasses may be rented from the Cloak Room or Gift Shop for $5. A driver's license or credit card is required to check one out. 

No, we do not have an ATM on site. The closest ATM is across the street at Truist Bank (on Commerce Street next to Salata). There is also an ATM at Worthington Bank (4th and Main).

Lost and Found is located at the Security office inside the Stage Door off Commerce Street. To contact the Security office, call 817-212-4242.

Yes, gift certificates can be purchased online and at the Box Office either in person or over the phone at 817-212-4280.

*There is a $5 fee to purchase Gift Certificates over the phone and online. All fees avoided if purchased at the window.

Bass Hall Gift Certificates can be used by your friends and family to purchase tickets to their choice of any event presented by Performing Arts Fort Worth or The CliburnBass Hall Gift Certificates are not redeemable for performances presented by the Fort Worth Symphony Orchestra, the Texas Ballet Theater, or the Fort Worth Opera.

Oversized bags, luggage, instrument cases, and backpacks are not permitted. Bags must fit comfortably under your seat. Bags do not have to be clear, but any bag is subject to inspection.

Click here to learn more.

Accessibility

Accessible seating is available in various sections and price levels for all performances. To purchase accessible seating, call the Box Office at 817-212-4280.

For additional accessibility information, click here.

Accessible parking spots are available in all self-parking garages around the Hall including the 777 Main Parking Garage located at 601 Commerce Street on the 2nd and 3rd levels, with van-accessible parking at the 5th Street entrance.

Bass Performance Hall also has “curb-cuts” at both East and West entrances, creating convenient drop-off points for wheelchair users. A limited number of wheelchairs are available by request. Valet parking is available for $22 per vehicle with stands located curbside at Bass Hall on Calhoun and Commerce Streets between 4th and 5th Streets.

For more information on all parking options, please click here.

Loop hearing devices are available at no charge located at the Accessibility Kiosk. You must leave your license or credit card to check one out. To learn more, click here.

Audio Description Services are available with a two-week advance notice for the Broadway Saturday Matinee performances.  To learn more, click here.

Sign Language Interpretation is available with a two-week advance notice for the Broadway Saturday Matinee performances.