Frequently Asked Questions

For information on our COVID-19 reopening plans, please click here

General Ticketing Concerns

Yes. Everyone, including infants, is required to have a ticket to enter Bass Performance Hall. Lap seats are sold for children under 2 at the lowest available ticket price for any given performance.

The Performing Arts Fort Worth on-site box office is temporarily closed. Tickets for shows presented by Performing Arts Fort Worth can be purchased online, by calling our Box Office at 817-212-4280,  or through our free mobile app (search 'Bass Hall' in the iTunes store or Google Play)

No. Only shows presented by Performing Arts Fort Worth and The Cliburn are sold at the Box Office inside Bass Hall. This includes shows in the Broadway at the Bass Series, Popular Entertainment Series, McDavid Studio Concert Series and Cliburn Concert Series. Our other resident companies— Fort Worth Symphony Orchestra, Texas Ballet Theater, and Fort Worth Opera—rent Bass Hall as a performance venue.

The Performing Arts Fort Worth on-site box office is temporarily closed. Our patron services team is working virtually as we all maintain social distancing so we ask for your patience and understanding as communication may be delayed and take longer than normal. Remote box office hours are Monday-Friday 8:30am-5:30pm.

The Performing Arts Fort Worth Box Office is located downtown at 525 Commerce, Fort Worth, TX 76102, one block from Sundance Square. 

Due to the popularity of many of our shows, seat inventory rapidly changes and we cannot place a hold on any seats that have not been paid for.

You can exchange online or by calling Patron Services at 817-212-4280. In both cases, you are responsible for any price difference due to an upgrade in seat location or performance time. 

All exchange requests must be placed prior to the performance and when the exchange window is open. Tickets can only be exchanged for another date or time of the same performance.  Single tickets may be exchanged for a non-refundable $4 fee per ticket. Exchange fees are waived for Broadway at the Bass Season Ticket Holders.

In the event of a sold out performance, the Box Office (817-212-4280) will have information regarding the availability of last minute released tickets.

Performing Arts Fort Worth offers season tickets for our Broadway at the Bass series comprised of several fabulous touring-broadway productions. If you plan to see multiple Broadway at the Bass shows, we highly recommend becoming a Season Ticket Holder because of the added value and amenities. By purchasing Broadway at the Bass season tickets you will receive a designated seat to each show in the season, 15-20% off the regular single ticket price, priority seating, free ticket exchanges, no additional fees, invitations to special sponsor events, the opportunity to join the VIP Presenters and more. Current season information can be found here.

Become a Season Ticket Holder today!

Yes, we have easy payment plan options available for Season Ticket Holders! More information can be found here.

Once a patron becomes a Broadway at the Bass Season Ticket Holder, they have access to upgrade into our VIP Presenter program at any time for added amenities. Because Performing Arts Fort Worth is a 501(c)3 non-profit organization, the fees required to join as a VIP Presenter are tax-deductible and help us fulfill our mission on stage and in the community.

Become a VIP Presenter today!

Ticket Delivery Methods

Beginning in 2021, all tickets to Performing Arts Fort Worth shows will be 100% digital. Any ticket you purchase from Performing Arts Fort Worth will be available and up-to-date in your account and on the Bass Hall App. Click here to learn more.

If you are unable to retrieve your password, you will need to reset it.  To do this, go to the login screen, and select “Forgot Login." At that point you will enter your email address and hit continue. A message will be emailed to you shortly after containing a link that will allow you to set up a new password and log in.

To claim tickets at Will Call, we simply need the first and last name you used to create your account and the address you put on file.  

Beginning in 2021, all tickets to Performing Arts Fort Worth shows will be 100% digital. Any ticket you purchase from Performing Arts Fort Worth will be available and up-to-date in your account and on the Bass Hall App. Click here to learn more.

Yes. The only information we require is the name the tickets were originally purchased under and the address associated with the name. We do not need to see ID or the credit card used to purchase. 

Mobile Tickets

Beginning in 2021, all tickets to Performing Arts Fort Worth shows will be 100% digital. Any ticket you purchase from Performing Arts Fort Worth will be available and up-to-date in your account and on the Bass Hall App. Click here to learn more.

Once you have downloaded the Bass Hall App, you must log in using your email address and password. If you forgot your password, simply select Forgot Login? and a password reset email will be sent to you immediately. To create a new Bass Hall account (generally for those who have never purchased tickets before), click Register. If you think you may already have an email address on file or need further login assistance, please contact Patron Services at 817-212-4280.

Ticket barcodes are only visible 24 hours before each performance.

Log in to your account on your smartphone or the Bass Hall App and the ticket barcodes on the display screen will be scanned directly from your smartphone. When you arrive for your performance, be sure the brightness of your phone is turned all the way up!

Transferring and exchanging tickets are two different things.

Once logged in to the Bass Hall App, tap My Account, then My Tickets and click on the upcoming performance to begin the transfer process. On the display screen below the performance ticket barcode is Share with friend. Tap here. Enter the recipient's email address and select the desired tickets for transfer. Finally, click Send to friend. You will receive confirmation that the tickets have been emailed to the provided address.

The recipient will receive an email with a link that will display the ticket barcode(s) and seat location. The barcode(s) can then be printed or scanned directly from the recipient’s mobile device upon entry to Bass Performance Hall.

Production Details

Performance run times vary based on the individual production. Most Broadway at the Bass performances are between 2-2.5 hours in length, while most Popular Entertainment and McDavid Studio shows are 1.5-2 hours in length. For an exact run time for a particular show, please call the Box Office at 817-212-4280. 

The Box Office and lobby open 60 minutes prior to a show's scheduled performance time. Seating begins 30 minutes prior. We recommend arriving early and traveling light. 

The age appropriateness varies by production. For specific show information, call our Box Office at 817-212-4280.

Please note, valet services are temporarily suspended. Valet services begin two hours before performance time. Bass Performance Hall opens one hour before performance time. Seating begins 30 minutes before performance time. As a general guide, for a 7:30pm performance, valet opens at 5:30pm, the box office and lobbies will open at 6:00pm and seating will begin at 7:00pm. 

Most performances require a late seating hold during which seating is not permitted until the first appropriate break in the performance. The “first appropriate break” is set by the production company and often means 5-10 minutes after the start of the performance. Monitors are located in the lobby for late arrivals. Patrons should visit the restrooms before the performance begins and/or at intermission. In the event you must leave your seat, you will not be re-seated until the next appropriate break in the performance.

In the unlikely event of a cancelled performance, Patron Services will communicate all available options by email or phone.

All sales are final. Tickets are non-refundable. In the event that you cannot attend a performance you may:

  • Call the Box Office to exchange into another performance of the same show, if available.
  • Donate tickets back to Performing Arts Fort Worth as a tax deductible donation. A tax donation letter in the amount of the unused tickets will be sent to the address on file at the end of the month. Donation requests must be made at least 24 hours prior to performance. Performing Arts Fort Worth is unable to donate ticket purchases for a missed performance.
  • Gift tickets to a friend, family member, or coworker.
  • Try to sell your tickets independently.

All sales are final. Performing Arts Fort Worth does not give refunds for performances that are missed. 

For productions in Bass Performance Hall, we recommend patrons park in the complimentary 777 Main Garage located at the intersection of 5th and Commerce. This garage is set aside for Bass Hall patrons 2 hours before most performances and are monitored by parking attendants who will direct them to the best possible parking spot.

Please note: During weekday matinees, the 777 Main Garage is not available for Bass Hall patrons. It is always available on weekdays after 6pm or anytime on Saturday and Sunday.

For additional parking information, click here.

For productions in our McDavid Studio, we recommend patrons park in the Sundance Square 2 Garage, located at the intersection of 3rd and Calhoun. The McDavid Studio is located at 301 E. 5th Street.

For additional parking information, click here.

Discounts and Fees

Performing Arts Fort Worth is a local presenter of touring-broadway productions. The individual production companies outline what discounts and offers are available. For information on available discounts, patrons should call the box office at 817-212-4280.

  • Performing Arts Fort Worth does not offer a child discount for tickets. All patrons, including lap children under the age of 2, must have a ticket to enter the Hall. Lap child seats are sold at the lowest available ticket price.
  • Lottery tickets are a great way to see shows presented by Performing Arts Fort Worth at a special price. Lottery tickets are only available for select productions and performances. The lottery will occur online only the day prior to the performance. A limited number of tickets will be available and seat locations vary per performance. To see which shows have lottery tickets available, click here.
  • Discounts for seniors or military may be available pending show approval.

Performing Arts Fort Worth does offer group rates and priority seating for purchases of 10 tickets or more, pending show approval. To learn more about group sales, click here or call our Box Office at 817-212-4248.

Convenience fees are applied to all single ticket orders purchased over the phone or online. Convenience fees range between $4.50/ticket to $11.50/ticket (based on ticket price) and help to cover operational costs.

A flat $4.00 single ticket order charge is applied to each order regardless of how many tickets are purchased in the order. The $4.00 fee is applied unless the patron is a Season Ticket Holder. 

Performing Arts Fort Worth is the 501(c)3 non-profit organization that owns and operates Bass Performance Hall. We have four resident companies that rent the building from us – Fort Worth Symphony, Fort Worth Opera, Texas Ballet Theater and The Cliburn. They are each separate organizations and manage their own programming and marketing, including ticket donations.

As Performing Arts Fort Worth, we present touring shows such as Broadway musicals, popular entertainment concerts and family programming. We do not produce shows. As a result, we do not have approval from the tours that we present to donate tickets.

Services

This service is temporarily suspended. We hope to bring these back in the near future. Booster seats may be rented from the the cloakroom (located in Grand Salon) for $3. A driver’s license or credit card is required to check one out.

This service is temporarily suspended. We hope to bring these back in the near future. Yes, complimentary coat check is available downstairs on the east side of the Grand Salon. Tips are appreciated.

Opera glasses may be rented from the Gift Shop for $5. A driver’s license or credit card is required to check one out.

No, we do not have an ATM on site.  The closest ATM’s are located at BB&T (on Commerce St. next door to Salata Café) and at Worthington Bank (located at 4th and Main Street).

Lost and Found is located at the Security office inside the Stage Door off Commerce Street. To contact the security office, call 817-212-4242.

Yes, gift certificates can be purchased online and at the Box Office either in person or over the phone at 817-212-4280.

*There is a $5 fee to purchase Gift Certificates over the phone and online. All fees avoided if purchased at the window.

Bass Hall Gift Certificates can be used by your friends and family to purchase tickets to their choice of any event presented by Performing Arts Fort Worth or The CliburnBass Hall Gift Certificates are not redeemable for performances presented by the Fort Worth Symphony Orchestra, the Texas Ballet Theater, or the Fort Worth Opera.

Oversized bags, luggage, instrument cases, and backpacks are not permitted. Bags must fit comfortably under your seat.

Click here to learn more.

Accessibility

Accessible seating is available in various sections and price levels for all performances. To purchase accessible seating, call the Box Office at 817-212-4280.

For additional accessibility information, click here.

There are handicap parking spots in the 777 Main Garage located on the 2nd and 3rd levels. Wheelchairs will be provided when necessary. 

Loop hearing devices are available at no charge in the gift shop. You must leave your license or credit card to check one out. To learn more, click here.

Audio Description Services are available with a two-week advance notice for the Broadway Saturday Matinee performances.  To learn more, click here.

Sign Language Interpretation is available with a two-week advance notice for the Broadway Saturday Matinee performances.

COVID-19

If a COVID-19 related illness prevents you from attending your performance, please reach out to our box office at least 2 hours prior to your scheduled performance and we will work with you on your exchange and refund options. You can reach our patron services team at boxoffice@basshall.com.

Producers need to have the ability to operate a contiguous tour across the U.S. under the same health and safety guidelines. While our industry continues to work through and finalize COVID-19 safety protocols with all respective stakeholders, it is our understanding at this time that masks/face coverings will be required as a condition of being able to present a touring production.

Your ticket money is safe with us. We keep all ticket sales in a separate bank account and that money is never used for operating expenses. In the event of a future cancellation or if a show is rescheduled and you are unable to attend, you are guaranteed to get your money back.