Mobile Ticketing

Here at Performing Arts Fort Worth, we want to provide the best patron experience possible. A digital or mobile ticket is the safest, most convenient, and most flexible way to manage tickets. Data shows that smartphone adoption among the arts and theatre community is on the rise.

Any ticket you purchased will be available and up-to-date in the free Bass Hall app even if your tickets have been exchanged or a different delivery method was previously selected.

Digital ticketing provides:

1. Quick and easy entry to the venue
2. Instant access to all your tickets for the season
3. The ability to manage tickets at any time
4. Drastically reduced risk of lost, stolen, counterfeit, or forgotten tickets
5. The ability to skip the printer and save paper

Step 1

Download

Download the Bass Performance Hall App at the App Store or get it on Google Play.

Step 2

Login

Use your existing Bass Hall account email and password. Once logged in, you’ll have access to your account. 

Don't have an account? If you have purchased tickets from Basshall.com, you may already have an existing account with us. Please try the forgot login button. If you haven't purchased tickets with us before, select register and sign up.

Step 3

Tap

Once logged in, your tickets should show up on the homescreen. If they don't, please select the My Account icon on the top right.

Step 4

Select

Once you’ve accessed your account, please select My Tickets.

Step 5

Select Your Performance

You will see a list of your performances. Please select the one you are trying to have scanned in the venue. Please note: The mobile ticket barcodes will be available to view and share within 24 hours of your performance. If you don't see your barcode the day of the event, please visit the box office.

Step 6

Scan

Please turn up the brightness display on your phone and the usher at the door will scan the mobile ticket barcodes. If you have more than one ticket please swipe to show the other barcodes.

Mobile Ticketing FAQs

PDF tickets are not available to print from home. With mobile entry, your phone is your ticket. If you do not have access to a smartphone and would like a printed ticket, please contact the box office at 817-212-4280 or boxoffice@basshall.com.

Ticket barcodes are only visible and available to share within 21 days of your performance.  Some shows may have different restrictions and ticket barcodes will show up much closer to your performance. If you are at the venue and your barcode is not visible, please visit the box office.

Log in to your account on the Bass Hall App and the ticket barcodes on the display screen will be scanned directly from your smartphone. When you arrive for your performance, be sure the brightness of your phone is turned all the way up!

Please note: If you selected Print-At-Home ticket delivery, you will need to print your tickets to ensure quick entry. If you did not print your tickets at home, your tickets are accessible any time when you download and log in to the Bass Hall App.

Transferring and exchanging tickets are two different things.

Once logged in to the Bass Hall App, tap My Account, then My Tickets and click on the upcoming performance to begin the transfer process. On the display screen below the performance ticket barcode is Share with friend. Tap here. Enter the recipient's email address and select the desired tickets for transfer. Finally, click Send to friend. You will receive confirmation that the tickets have been emailed to the provided address.

The recipient will receive an email with a link that will display the ticket barcode(s) and seat location. The barcode(s) can then be printed or scanned directly from the recipient’s mobile device upon entry to Bass Performance Hall.

To ensure seamless entry, we highly recommend accessing your tickets before arriving to the theatre.

In addition to the barcode which will be scanned at the door, your mobile ticket also has your seating information including your section, row, and seat number. Be prepared to show your mobile ticket to the usher who will direct you to your seat.

If you are logged into your account and still do not see your tickets, please go to the box office or contact the box office at 817-212-4280 or boxoffice@basshall.com. All season ticket holders should reach out to their customer service hotline 817-212-4450.

Tickets must be presented to the usher live from your phone in the Bass Hall app.

Yes. Once you select your show, you will be able to swipe left or right to see your available tickets.

You can easily send each member their ticket individually so they can enter at their convenience. By using the "Send to Friend" feature when you select your performance, your tickets can be sent directly to them via their email address. They will receive a notification email with instructions on how to retrieve their ticket. We highly suggest sending them ahead of time before your show.

We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.