Frequently Asked Questions

Tickets for shows presented by Performing Arts Fort Worth can be purchased online, by calling Patron Services at 817-212-4280 or in person at the Bass Hall Box Office located at 525 Commerce Street. Tickets may be available for purchase at the Box Office on the day of the show. For the best seating options and customer service, we recommend that patrons purchase tickets in advance.

The Bass Performance Hall website, www.basshall.com, is the only official online ticket source for Broadway at the Bass and Popular Entertainment tickets. For more details on official ticketing sources and other guidelines, click here. 

No. Only shows presented by Performing Arts Fort Worth and The Cliburn are sold at the Bass Hall Box Office. This includes shows in the Broadway at the Bass Series, Popular Entertainment Series and Cliburn Concert Series. Our other resident companies — Fort Worth Symphony Orchestra, Texas Ballet Theater and Fort Worth Opera — have their own Box Offices and manage their own ticket sales.

No. Tickets must be paid for at the time of purchase.

Yes. Everyone, regardless of age, is required to have a ticket to enter Bass Performance Hall. Lap seats are sold for children under 2 at the lowest available ticket price for any given performance. Ticket price and available inventory will vary by performance. We cannot sell over the capacity of the Hall.

In the event of a sold-out performance, the Box Office will have information regarding the availability of last-minute released tickets. We cannot guarantee last-minute availability. To inquire, please call Patron Services at 817-212-4280.

General Admission refers to seating or standing areas that are not assigned or reserved and are occupied on a first-come, first-served basis. For General Admission performances we recommend arriving early to secure your preferred seat.

Tickets to a General Admission performance will show either the abbreviation GA or General Admission. However, General Admission tickets may still list a row letter and seat number for internal inventory purposed only.

All sales are final. Performing Arts Fort Worth does not give refunds or exchanges for missed performances.

Performing Arts Fort Worth offers season ticket packages for our Broadway at the Bass Series presented by PNC Bank. Click here to learn more.

Payment plans are not available for single ticket purchases. 

All tickets to Performing Arts Fort Worth shows are 100% digital. View your tickets in your online account and on the Bass Hall App. Barcodes for your purchased tickets will load 24 hours prior to your performance. Once your barcode becomes available, easily add your tickets to your digital wallet using the buttons below the barcode. Present your ticket barcodes upon arrival to be scanned for entry. Please note, digital and printed screenshots of ticket barcodes will not scan. Click here to learn more.

Ticket barcodes will load 24 hours before each performance.

If you are picking up tickets at Will Call that have been purchased by someone else, the original ticket purchaser will need to contact Patron Services at 817-212-4280 at least 2 hours prior to the performance. The person picking up the tickets will need to present their photo ID to retrieve the tickets.

Performance run times vary based on the individual production. Most Broadway at the Bass performances are between 2-2.5 hours in length, while most Popular Entertainment shows are 1.5-2 hours in length. Exact run times are listed on each show’s webpage.

The Bass Hall Box Office and Lobby generally open 60 minutes prior to a show's scheduled performance time. Seating begins 30 minutes prior. We recommend arriving early and traveling light.

Most performances require a late seating hold during which seating is not permitted until the first appropriate break in the performance. The “first appropriate break” is set by the production company and often means 5-10 minutes after the start of the performance. We recommend arriving early and traveling light to ensure enough time to visit the restrooms and concessions before the performance begins. In the event you must leave your seat during a performance, you will not be re-seated until the next appropriate break.

The age appropriateness varies by production. We advise patrons to use discretion when considering bringing children to performances. For specific show information, call Patron Services at 817-212-4280.

We encourage you to commemorate your visit by taking photos in our Lobbies. Generally, photography and videography of the performances is strictly prohibited. When in doubt, please ask our Front of House staff for specifics or look for posted signage near Audience Chamber entrances.

Bass Performance Hall will be open for scheduled performances regardless of weather conditions unless an official closure has been announced by Performing Arts Fort Worth. 

In the event a Performing Arts Fort Worth performance is cancelled or rescheduled, all ticket holders who purchased through the Bass Hall website or through the Bass Hall Box Office will be contacted via email. An announcement will also be posted to our social media channels and website. If you tickets were purchased through a third-party seller, we cannot contact your with information regarding time changes, cancellations or other notices about your performance.

In the event of a cancelled Performing Arts Fort Worth performance, refunds will be automatically issued for cancelled performances. The credit will be applied to the original form of payment. Please allow up to 30 days for the credit to appear in your account. Refunds are not automatically issued for rescheduled performances. If your tickets were purchased through a third-party seller, please contact your point of purchase for your options.

If your credit card information has changed, please reach out to the Performing Arts Fort Worth box office by calling 817-212-4280 or by email [email protected]. If you purchased ticket for a performance by a resident company, please reach out to their box office if you have questions regarding your refund. 

You will need to contact the original point of purchase for information regarding your tickets. 

If you purchased tickets to a performance presented by The Fort Worth Symphony Orchestra, Texas Ballet Theater, Fort Worth Opera, or The Cliburn please visit their website social media channels for any updates regarding weather-related cancellations.

Group rates may be available for purchases of 10 or more tickets, pending show approval. To learn more about group sales, please visit www.basshall.com/groups or email [email protected].

Prices displayed online include all ticketing fees. An additional $5.00 Single Ticket Order Charge will be applied at checkout.

Convenience fees are applied to all single ticket orders purchased over the phone or online. Convenience fees vary based on ticket price between $4.50/ticket to $11.50/ticket and help to cover operational costs. Convenience fees are waived for in-person purchases.

A flat $5.00 single ticket order charge is applied to each order regardless of how many tickets are purchased in the order. The single ticket order charge is waived for in-person purchases.

Performing Arts Fort Worth is the 501(c)3 non-profit organization that owns and operates Bass Performance Hall. Our revenues are primarily based on ticket sale proceeds and are pledged to the support of our constituent arts groups who are also non-profit organizations. As a result, tickets are not available for donation requests.

Quick and convenient valet parking is available for most performances at Bass Performance Hall and McDavid Studio. In addition, downtown Fort Worth offers a variety of free and paid parking options. Click here for more information.

Vehicles must be claimed within 30 minutes after your performance ends. If you wish to stay longer, please speak with valet staff when you arrive. Valet space is limited, and extensions may not be available due to performance schedules.

Oversized bags, luggage, instrument cases, and backpacks are not permitted. Bags must fit comfortably under your seat. Bags do not have to be clear, but any bag is subject to inspection.

No outside food, drinks, or to-go containers are allowed. You will be asked to dispose of these items before entering the theater.

While some theatergoers do dress up, you are welcome to wear what makes you most comfortable. Proper attire, including shoes and shirts, must be worn at all times.  Keep in mind that our theater is kept cool year-round.

Coming to a show in costume or cosplay? Be sure to read our official costume guidelines before coming to the Hall. For the safety and consideration of all patrons, Performing Arts Fort Worth reserves the right to determine whether costumes and thematic attire are acceptable and appropriate and may ask the wearer to make modifications as necessary.

Costumes may be worn according to these guidelines:

• Full face costume masks, obstructive headgear and helmets of any kind, with the exception of cranial helmets for medical needs, may not be worn.
• Costumes may not impede or block the view of others.
• Costumes may not contain any props or accessories, including toy or replica weapons of any kind (swords, guns, handcuffs, etc.), that resemble or could easily be mistaken for an actual weapon.
• Any part of a costume or thematic attire that is considered a prohibited item will not be allowed into any Performing Arts Fort Worth facility.

Yes, complimentary coat check will be available in the Cloakroom, located downstairs in the Grand Salon October – March or at the discretion of Front of House management. Tips are appreciated.

Booster seats are available in the Cloakroom, located downstairs in the Grand Salon. You can use your mobile device to rent booster seats for $5.00. For Performing Arts Fort Worth presented performances you can also rent a booster seat when purchasing tickets online.

Quantity is limited, and availability is first-come, first-served. We kindly ask that all booster seats be returned to the Cloakroom after the performance.

Opera glasses are available in the Cloakroom, located downstairs in the Grand Salon. You can use your mobile device to rent opera glasses for $5.00. Quantity is limited and availability is first-come, first-served. We kindly ask that all opera glasses be returned to the Cloakroom after the performance.

Our concessions are located downstairs in the Grand Salon, on the ground floor in the Main Lobby, and upstairs on the Box Tier and Mezzanine levels. Elevator buttons for those levels are LL, 1, 2 and 4, respectively. You may also pre-order drinks for intermission at any of the bars.

Yes, gift certificates can be purchased online and at the Box Office either in person or over the phone at 817-212-4280.

*There is a $5 fee to purchase Gift Certificates over the phone and online. All fees avoided if purchased at the window.

Bass Hall Gift Certificates can be used by your friends and family to purchase tickets to their choice of any event presented by Performing Arts Fort Worth or The Cliburn. Bass Hall Gift Certificates are not redeemable for performances presented by the Fort Worth Symphony Orchestra, theTexas Ballet Theater, or the Fort Worth Opera.

All complexes owned and operated by Performing Arts Fort Worth, Inc. meet all Americans with Disabilities Act requirements. Click here for more information on all accessibility services provided at Bass Performance Hall.

No, there is not an ATM on site. The closest ATM is across the street at Truist Bank (5th and Commerce). There is also an ATM at Worthington Bank (4th and Main).

Lost and Found is located at the Security office inside the Stage Door off Commerce Street. To contact the Security office, call 817-212-4242.