Helpful Hints

Coming to Bass Performance Hall for the first time? Prepare for an exciting and memorable experience! From pre-show eats and curb-side parking to the final curtain call, we want to help you make the most of your experience at Bass Performance Hall.

Bass Performance Hall

If you selected "Will Call" as your preferred ticket delivery method, your tickets will be held at the Box Office on the west (Commerce Street) side of the Grand Lobby. The box office opens one hour prior to each performance. To claim your Will Call tickets, you will need a photo ID.

If you prefer to pick up your tickets before the day of the performance, please contact Patron Services at 817-212-4280 during regular business hours.

Mobile Tickets are accessed through the free Bass Hall app.

If you have selected "Mobile Tickets" as your preferred delivery method, download the free Bass Hall app on your smartphone, login to your account and go to "My Tickets" to view your tickets. At the door, turn the brightness on your phone all the way up and the ushers will scan the ticket barcodes directly from the app.

Yes. For safety and security reasons, everyone is required to have a ticket to enter Bass Performance Hall. Lap seats are sold for children under 2 at the lowest available ticket price for any given performance.

Parking options can be found here.

Yes, complimentary coat check is available downstairs on the east side of the Grand Salon. Tips are appreciated.

There is no dress code at Bass Performance Hall. Wear whatever you’d like.

Bathrooms are located on every level of Bass Performance Hall except for the Grand Lobby. From the lobby, the nearest bathroom is located downstairs in the Grand Salon.

Bars are located in the Grand Salon and Grand Lobby, and on the Box Tier and Mezzanine levels. You may also pre-order drinks for intermission at any of the bars.

Booster seats are available for $3 in the Cloak Room, located in the Grand Salon. A driver’s license or credit card is required as a deposit.

Complimentary assisted listening devices are available free of charge near the Gift Shop on the east side of the Grand Lobby. A driver’s license or credit card is required as a deposit. Click Here to learn more about accessibility options in Bass Hall.

Lobby doors open one hour before your scheduled show time. Seating begins 30 minutes before your scheduled show time. Arriving early allows you to take advantage of all the Bass Hall amenities including:

  • Curb-side valet parking
  • Pre-purchase your drinks to avoid lines during intermission
  • Free season brochures about upcoming shows are available at the box office
  • Picture-perfect view of downtown from the Mezzanine Lobby Balcony
  • Lite Bites in the Grand Salon
  • Unique finds at the Bass Hall Gift Shop

If you are late to a performance, you may experience a brief wait time to enter the show. Please arrive on time!

Valet closes 30 minutes after the end of a performance. Your vehicle must be picked up within that time.

Yes – before the performance, during intermission and after the performance. Please do not take photographs or video during a performance. You can also take a selfie with the Angels by accessing the balcony on level 4 across from the Mezzanine bar.

Visit our Frequently Asked Questions page or call our Patron Service Team at 817-212-4280.

Box Office Hours:
Monday - Friday: 10am - 6pm
Saturday: 10am - 4pm
Sunday: CLOSED

The Box Office is also open one hour prior to a performance on day of show. The Box Office is not open on select legal holidays.

Please note: The information provided applies only to shows presented by Performing Arts Fort Worth.

Click Here to learn more about how to contact the Box Office of one of our four resident companies (Fort Worth Symphony Orchestra, Texas Ballet Theater, Fort Worth Opera and The Cliburn).