Season Ticket Resources
Frequently Asked Questions
Performing Arts Fort Worth offers season tickets for our Broadway at the Bass series comprised of several popular touring Broadway productions. If you plan to see multiple Broadway at the Bass shows, we highly recommend becoming a Season Ticket Holder because of the added value and benefits. By purchasing Broadway at the Bass season tickets you will receive a designated seat to each show in the season, 10-15% off the regular single ticket price, priority seating, ticket exchange privileges, no additional fees, invitations to special events, the opportunity to join the VIP Presenters program and more. Current season information can be found here.
Whether you are renewing or a new Season Ticket Holder, season tickets can be purchased online at www.basshall.com or over the phone at 817-212-4450.
There is a one-time non-refundable $15 order fee whether you purchase your season ticket package online or over the phone.
New Season Tickets will become available July 15, 2021. To get first access to purchasing season tickets, sign up for our waitlist here.
No, seating availability has not changed therefore there are no seats to upgrade to. You will have the opportunity to upgrade on a show-by-show basis during the Season Ticket Holder Priority Period.
Not at this time. If you would like to add or remove seats, we recommend noting your seat request online or over the phone at the time you renew your season tickets. After the renewal deadline, patron service team members will go through and address the requests in the order in which they were received.
The renewal period is shorter for the 2021-2022 season because the season begins with COME FROM AWAY in October. We need time to allow season ticket holders to be seated, purchase additional tickets and make exchanges before the start of the season.
Yes. For more information and to view the terms and conditions, click the button below.
Season ticket holders have the benefit of exchanging tickets for a different performance of the same show. Each show will have a dedicated exchange window where you may exchange your tickets before tickets go on-sale to the public. Exchanges for most shows are available until 24 hours prior to the performance but we encourage you to make any exchanges or purchases as soon as you can during the exchange window to have access to the best seats. Depending on available inventory, comparable seating may not be available.
Season Ticket Holders have the privilege of purchasing additional tickets for family and friends at their season ticket discount. Additional tickets for the 2021-2022 season will go on sale at a later date. You will be contacted via email when your priority access to purchase tickets before the public begins.
To guarantee priority seating, please be sure to purchase your additional tickets before they go on sale to the general public. Show dates, on-sale dates, times, prices and artists are subject to change without notice. No refunds. There is a limit of 8 additional tickets per show, per household. Please note that ticket limits may vary per show.
Individual ticket on-sale dates for the 2021-2022 Broadway at the Bass season have not been announced. As a season ticket holder, you will have priority access to purchase tickets to additional shows at discounted prices throughout the season before they go on sale to the general public. You will be notified of priority pre-sales by email, so please make sure your contact information is always up to date.
No, Disney’s THE LION KING is not included in the 2021-2022 season. Season Ticket Holders to the 2021-2022 season that renew their seats for the 2022-2023 season will have priority access to THE LION KING.
Disney's THE LION KING is returning as part of the 2022-2023 Broadway at the Bass Series at Bass Performance Hall. 2021-2022 Season Ticket holders that renew their seats for the 2022-2023 season will have priority access to THE LION KING.
Once a patron becomes a Broadway at the Bass Season Ticket Holder, they have access to upgrade into our VIP Presenter program at any time to enjoy amenities. VIP Presenter members receive invitations to special events, priority seating and priority pre-sales. VIP Membership support is tax-deductible and sustains our extraordinary programming, state-of-the-art venue and mission of sharing the performing arts with the widest possible audience. Learn more about the VIP Presenters program here.
Your VIP Presenter’s membership and benefits from the current season has been rolled over and applied to the new season. No membership dues are necessary at this time. It’s our way to say thank you for your support as we recognize your membership benefits have not been fully utilized this year.
As we reopen, if you would like to make an additional tax-deductible contribution it is greatly appreciated and goes directly to support our operational expenses.
You can transfer your tickets to your friends. You will need to download the free Bass Hall App (1. Download. Search for Bass Hall on the App Store or Google Play to download for FREE! 2. Login. Use your existing Bass Hall account email and password. Once logged in, you’ll have access to your account.)
Once logged in to the Bass Hall App, tap My Account, then My Tickets and click on the upcoming performance to begin the transfer process. On the display screen below the performance ticket barcode is Share with friend. Tap here. Enter the recipient's email address and select the desired tickets for transfer. Finally, click Send to friend. You will receive confirmation that the tickets have been emailed to the provided address.
The recipient will receive an email with a link that will display the ticket barcode(s) and seat location. The barcode(s) can then be printed or scanned directly from the recipient’s mobile device upon entry to Bass Performance Hall.
Although we don’t want to see you go, season tickets may be cancelled and refunded in full so long as the request is received prior to season tickets being delivered. Once delivered, each season ticket package is subject to a $40 per order cancellation fee. Cancellation requests can be made in writing and sent to: Performing Arts Fort Worth 330 East 4th Street, Suite 300 Fort Worth, TX 76102 c/o Season Ticket Manager or over the phone (817-212-4280).
Cancellations and refunds may not be possible following the first season ticket performance. Past shows are non-refundable.
Should you miss your performance, a refund will not be issued. We may attempt to accommodate you with seats to another performance of the same show subject to availability and show discretion.
Any tickets you purchase from us are available in My Account. They are also available in the free Bass Hall app.
1. Download. Search for Bass Hall on the App Store or Google Play to download for FREE!
2. Login. Use your existing Bass Hall account email and password. Once logged in, you’ll have access to your account.
3. Tap My Account then My Tickets.
4. Select Your Upcoming Performance. Your phone will display your ticket barcodes 24 hours before the event.
5. Scan. Please turn up the brightness display on your phone and the usher at the door will scan the mobile ticket barcodes.
Performing Arts Fort Worth requires that every person, regardless of age, must have a ticket. PAFW encourages parents to introduce their children to live theater when they think the child is ready for the experience. We expect that parents will take into account the subject, nature, and length of the show in question; the age, maturity, and interest level of the child; and would be considerate of the other patrons seated near them. Age recommendations vary by production.
Lap seats are sold for children under 2 at the lowest available ticket price for any given performance.
We want you to have an amazing experience at Bass Performance Hall, so we have put together some helpful hints on planning your trip.
Please reach out to our Box Office (boxoffice@basshall.com), and they will work with you on your options.
We understand that everyone’s level of comfort will vary. While we have certain deadlines we have to meet in order to process season tickets in preparation for the 2021-2022 season starting this fall, please reach out to us so we can talk with you and discuss options. You can reach our patron services team at boxoffice@basshall.com.
If a COVID-19 related illness prevents you from attending your performance, please reach out to our box office at least 2 hours prior to your scheduled performance and we will work with you on your exchange and refund options. You can reach our patron services team at boxoffice@basshall.com.
Your ticket money is safe with us. We keep all ticket sales in a separate bank account and that money is never used for operating expenses. In the event of a future cancellation, you are guaranteed to get your money back.