Group Ticket FAQs

Most productions have a minimum ticket quantity requirement of ten (10). However, the minimum group threshold is at the discretion of each production and may be more than ten (10). All ticket quantity and pricing information can be found on the Group Sales homepage via the “Group Pricing and Information” button.

Group sales are available for select performances throughout the season. Not all performance days and times offer group pricing, but groups are still invited to attend. Group orders waive single ticket fees and instead have a one-time group order fee of $20. Please email groupsales@basshall.com to learn more about group discount availability.

Requesting group tickets is easy! If you are ready, you can fill out an online request form here or send an email to groupsales@basshall.com. 

For all groups, a non-refundable 25% deposit is due at the time of reservation if paying by credit card or within two weeks if paying by check. A credit card is required to be held on file for all group orders regardless of payment method. Final payment is due thirty (30) days before the performance. Checks must be received by the final due date. The credit card on file will be charged on the final due date if payment is not collected or arranged prior. Group requests can still be made within 30 days of the performance; however, full payment will be due at time of purchase. Orders can be adjusted prior to the final due date, with no refunds or exchanges after the final due date.

The number of tickets in your order can be adjusted prior to the final due date as long as you keep the minimum required tickets for that production. Additional seats are subject to price and availability. Once the final payment has been made, tickets can only be added to the order. Refunds are not available after the final due date, 30 days prior to the performance.

If the number of tickets ordered falls below the required group minimum, the order will no longer qualify for the group discount and the order will be adjusted to a regular single ticket order. The tickets will be subject to the single ticket price and additional convenience fees, which must be paid immediately.  

Visit our Group Sale Benefits page to learn more about the benefits of group sales, including savings, convenience, exclusive access and group opportunities.

We accept Visa, MasterCard, American Express and Discover. Payment can also be made by check, made payable to Performing Arts Fort Worth. Checks must be received by the final payment deadline. We accept cash if you are visiting the box office in person. Purchase Orders are not accepted.

Please mail checks to: 

Performing Arts Fort Worth
Attn: Group Sales
330 E 4^th St. Ste 300
Fort Worth, TX 76102

Although one method of payment is preferred, two or more can be permitted on a case-by-case basis as approved by the Group Sales team.

We will always attempt to seat your entire group together, but in some cases larger groups may be split into smaller groups in order to accommodate everyone in your preferred seating location. If your preferred seating is not available, we will work with you to find a solution.

Tickets are accessible via the Bass Hall app, which is free to download to your phone. Tickets will be listed in your account as they are paid, and barcodes will populate within 24 hours before show time. For orders of 15 tickets or more, please discuss ticket delivery with Patron Services.

As long as the group minimum is met, it is not required for the group to purchase tickets in the same price level or location.

All Sales are final. No exchanges or refunds are made on group ticket purchases after the final due date.

Due to the nature of theatrical bookings, prices, performances, artists and times are subject to change. In the rare occurrence that a show is cancelled, your group is given the option of switching performances or being issued a refund.  

Let us know if you will be bringing your group by bus, and we will provide you with information about bus parking along with convenient drop off and pick-up areas.   

Tours may be arranged in advance for groups of 10 or more. Please visit https://www.basshall.com/experience/tours/ to submit a tour request for 10 or more. A member of staff will reach out to you and confirm your request. Private tours are based on availability and are not available on some dates. A donation to the Children's Education Program is encouraged.