Ticketing Policies

Online Ticketing

Tickets may be purchased online by using our Calendar of Events. You may browse for performances by alphabet, by date, by presenting organization or by category. Performances available for purchase will feature a “Buy Tickets” link that initiates the process of seat selection and purchase using Visa, American Express, MasterCard or Discover.

Actual seat locations are assigned after a price level has been selected and an e-mail confirmation is sent confirming your selection and purchase. The option to select the method of delivery is offered based on the date of the performance. Tickets purchased within 10 days of a performance must be held at will call. Tickets purchased outside the 10 day time frame are mailed unless will call is selected. To pick up tickets at will call, which are available immediately after purchase, you will need to present the actual credit card used in the transaction and a photo ID. If you are not picking up the tickets yourself, please phone our call center at 877-212-4280 during normal business hours of 10a-6p Mon-Fri and10a-4p Sat. The Box Office is open from 10a-6p Mon-Fri and 10a-4p Sat as well as one hour prior to a performance any day of the week.

There are no refunds once tickets have been purchased. If you are unable to use your tickets, you may donate them to Performing Arts Fort Worth as a tax-deductible contribution if the performance is presented by PAFW. See “Unable to Use Your Tickets” below. A handling fee is assessed on each order.

By Phone

For tickets or information, call Bass Hall’s call center, 10AM-6PM Monday-Friday and 10AM-4PM Saturday at 817-212-4280 or toll free at 877-212-4280. Please note that the call center and internet sales stop 1 hour prior to the event’s start time on the day of the performance. A handling fee is assessed on each order.

In Person

The Box Office, located at 525 Commerce Street, is open 10AM to 6PM Monday-Friday, 10AM-4PM Saturday and one hour prior to a performance on day of show. The Box Office is not open on select legal holidays. Free 15 minute parking is available on Commerce Street, in front of the Box Office, to purchase tickets.

Program Changes and Cancellations

Programs and artists are subject to change. If an event presented by Performing Arts Fort Worth has been canceled or postponed, any changes will be announced – if time permits – on a postcard sent to your home, on the website, and in advertisements in local newspapers. If you would like to confirm that a concert is taking place, phone the call center at 817-212-4280.

Unable to Use Your Tickets?

Donate them as a tax-deductible contribution to Performing Arts Fort Worth. Your donated PAFW presentation tickets may be resold at the Box Office, therefore the donation must be done at least 24 hours prior to a performance in person. All contributions will be acknowledged by mail with a receipt. We do not offer refunds for unused tickets.

Group Sales

Group discounts may be available on select Performing Arts Fort Worth performances at Bass Performance Hall. For more information on available group discounts, please contact groupsales@basshall.com or call 817-212-4318.


 


Click here to return to the top of the page.